Privacy & Security
Back to Help Center
Privacy & Security Policy
At Stonewild, your privacy and security matter to us. This Privacy & Security Policy explains what information we may collect when you visit our website, place an order, create an account, contact us, or use our services. It also explains how that information may be used, shared, protected, and retained.
By using Stonewilds.com, creating an account, placing an order, or submitting information through our website, you agree to the terms of this Privacy & Security Policy. We may update this policy from time to time, and any changes will be posted on this page. We encourage customers to review this page periodically.
Age Requirement
Stonewilds.com is intended for use by adults. This website is not directed to children under the age of 18, and we do not knowingly collect personal information from children. By using this website, creating an account, making a purchase, or submitting information to Stonewild, you represent that you are at least 18 years old.
Some products available through Stonewild may be intended for purchase or use only by adults or may be subject to additional restrictions. Customers are responsible for understanding and following all applicable federal, state, and local laws related to the products they purchase.
Information We May Collect
When you use our website, we may collect information needed to process orders, provide customer service, improve the shopping experience, and operate our business.
Contact and account information:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Account login information, when an account is created
Order and transaction information:
- Products ordered
- Order history
- Shipping and tracking details
- Payment-related information needed to complete a transaction
- Customer service messages related to orders or account support
Website usage information:
- Pages visited
- Products viewed
- Items added to cart
- Browser and device information
- IP address and general location information
- Cookies and similar tracking technologies
How We Use Your Information
Stonewild may use collected information for business purposes related to operating and improving our website, processing orders, and supporting customers.
- To process and fulfill orders
- To provide shipping, delivery, and tracking updates
- To respond to customer service requests
- To manage customer accounts
- To help prevent fraud, abuse, or unauthorized transactions
- To improve our website, product selection, and customer experience
- To send order confirmations, account notices, or service-related messages
- To send promotional emails only when permitted or requested
- To comply with legal, tax, regulatory, or security requirements
Email Communications
We may use your email address to send order confirmations, shipping updates, account notices, customer service responses, and other messages related to your purchases or use of Stonewilds.com.
If you choose to receive promotional emails, we may also send updates about products, sales, promotions, or store news. You may unsubscribe from promotional emails when that option is provided. Important order-related or account-related emails may still be sent when necessary.
Payment Information
Payment information may be collected and processed when you place an order. Stonewild may use third-party payment processors or service providers to securely complete transactions. We do not recommend sending payment information through email or contact forms.
For security reasons, payment processing may be handled through secure third-party systems. These providers may have their own privacy and security practices that apply to the information they process.
Cookies and Website Tracking
Stonewilds.com may use cookies and similar technologies to help the website function properly. Cookies are small files stored on your device that help remember information such as cart contents, account preferences, browsing activity, and website settings.
Cookies may be used to:
- Keep items in your shopping cart
- Remember account or website preferences
- Improve website performance
- Understand how visitors use the website
- Support security, fraud prevention, and checkout functionality
Some website features may not work correctly if cookies are disabled. You may be able to manage cookies through your browser settings.
How Information May Be Shared
Stonewild does not sell customer information as a normal part of doing business. However, we may share information when necessary to operate our store, process transactions, provide service, or comply with legal requirements.
Information may be shared with:
- Shipping carriers and fulfillment partners
- Payment processors
- Website hosting, security, and technology providers
- Customer service or business support providers
- Fraud prevention and risk management services
- Government, legal, or regulatory authorities when required by law
We may also disclose information when we believe it is necessary to protect our rights, protect customers, prevent fraud, respond to legal process, enforce our policies, or address security concerns.
Security
Stonewild takes reasonable steps to help protect customer information. We may use technical, administrative, and physical safeguards designed to reduce the risk of unauthorized access, misuse, loss, or disclosure of personal information.
While we work to protect customer information, no website, server, payment system, or method of electronic storage can be guaranteed to be completely secure. Customers should also take steps to protect their own account information, including using strong passwords and keeping login details private.
Data Retention
We may retain customer information for as long as reasonably necessary to complete orders, provide service, maintain business records, prevent fraud, resolve disputes, comply with legal obligations, and operate our website.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and any legal or business requirements that apply.
Accessing or Updating Your Information
Customers may be able to access or update certain account information by logging into their account on Stonewilds.com. If you need help updating, correcting, or requesting information related to your account or order, please contact us through our contact page.
Some information may need to be retained for business, legal, security, tax, fraud prevention, or order history purposes, even if an account update or removal request is made.
Third-Party Websites
Stonewilds.com may contain links to third-party websites or services. We are not responsible for the privacy practices, security practices, content, or policies of third-party websites. Visiting any third-party website is at your own discretion and subject to that website's own terms and policies.
Policy Updates
Stonewild may update this Privacy & Security Policy at any time. When updates are made, the revised policy will be posted on this page. Continued use of Stonewilds.com after changes are posted means you accept the updated policy.
Legal Disclaimer
Stonewilds.com is operated on an as-is and as-available basis. We are not responsible for events beyond our reasonable control, including service interruptions, technical issues, carrier delays, third-party service issues, or circumstances outside of our direct control.
This Privacy & Security Policy is intended to provide general information about our privacy and security practices. It does not create any guarantee that information, systems, or services will be completely secure or uninterrupted.
Contact Us
If you have questions about this Privacy & Security Policy, your account, an order, or how your information is handled, please contact us through our contact page.