We want returns to be clear and fair. Most eligible items may be returned when they are unused, in new and resalable condition, complete with original packaging, accessories, labels, and documentation, and the return is requested within 30 days after delivery. This is a conditional return policy, not an unconditional satisfaction or money-back guarantee.
Contact Us Before Sending a Return
Before sending anything back, contact Stonewild with the order number, item, reason for the return, and photos when the item is damaged, defective, or incorrect. Wait for return instructions or authorization. An unapproved return may be delayed, refused, or sent to the wrong return address.
Items That Are Generally Not Returnable
Unless applicable law requires otherwise or Stonewild sent the wrong, damaged, or defective item, the following are generally final sale or non-returnable:
- Ammunition, primers, propellants, hazardous or regulated consumables, and opened consumables
- Gift cards
- Customized, personalized, or special-order merchandise
- Clearance or other items identified as final sale
- Used, installed, altered, damaged, incomplete, or missing-packaging items
- Health or safety items after a protective seal has been opened
- Any product that safety, carrier, or legal rules do not permit to be returned
The product page, checkout disclosures, applicable law, and product-specific safety rules may establish additional conditions.
Return Shipping and Original Shipping Charges
For a change-of-mind return, the customer is generally responsible for safe return packaging and return shipping. Original shipping charges are generally not refundable. If Stonewild sent an incorrect item or the item arrived damaged or defective, contact us before shipping it; we will review the circumstances and provide the appropriate instructions.
Inspection and Refunds
Returned items are inspected after receipt. Approved refunds are issued to the original payment method for the eligible amount. Financial institutions can take additional time to post a refund. If a return does not meet the stated conditions, Stonewild may reduce or deny the refund to the extent permitted by law and will explain the reason.
Exchanges
Exchange availability depends on the product and current Stonewild availability. The fastest option may be an approved return followed by a new order. Do not place a replacement order until you understand the return instructions if the original item was damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Contact us as soon as practical after delivery and keep the packaging. Include photos of the item, package, shipping label, and damage when relevant. Stonewild will review the order and coordinate a replacement, refund, warranty review, carrier claim, or other appropriate resolution.
Last updated: August 16, 2026